Trouble Tickets for City Hall – SeeClickFix

SeeClickFix lets people assign Help Tickets to their local neighborhood. I’m not quite sure how I feel about this one. On the one hand, it’s nice to see that there’s an easy way for citizens to get involved and if we all keep our eyes open for things like burnt out street lamps and broken potholes, then we’ll have more complete coverage. On the other, if your involvement goes no further than whipping out your iPhone and pecking off missives, that’s not exactly in the spirit of JFK’s “ask what you can do for your country.”

Dig a little deeper though and you’ll find that the site’s creator wants SCF to be a gateway drug to civic involvement. Once you submit an ticket, you’re inevitably going  to be attached to it. You took the time to report something so forwarding it on to the appropriate authorities is the next logical step. Before you know it, you’re the goto guy for your neighborhood, something they call a SideClick.

Who knew? IT support tools applied to city maintenance- I sure wouldn’t mind the accountability & transparency.

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