Comcast is the new AOL

Eight years ago Vincent Ferrari tried to cancel his AOL account while a customer service rep, “annoyed the shit” out of him vainly trying to stick to his script.

AOL Cancellation in 2006

In 2014, Ryan Block, formerly of Engaget (purchased in 2005 by AOL btw) hits a similar wall while he’s pummeled by rep from the “customer retention” department.

plus ça change, plus c’est la même chose

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