Eight years ago Vincent Ferrari tried to cancel his AOL account while a customer service rep, “annoyed the shit” out of him vainly trying to stick to his script.
In 2014, Ryan Block, formerly of Engaget (purchased in 2005 by AOL btw) hits a similar wall while he’s pummeled by rep from the “customer retention” department.
plus ça change, plus c’est la même chose
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