Tag Archives: community

Burned Man

I had such a great time at Burning Man last year. It was my first time and my brother-in-law graciously gave up his ticket so that my sister to take me. Mie is a veteran and was the perfect guide in every way. She knew what to bring and where to go but also knew me enough to let me wander around, explore, and take it all in at my own pace, re-living the event through my eyes.

I am not nearly as invested in the burner community as she is but it makes me sad to read the latest headlines about how it’s collapsing under its own popularity. Burning Man Jumps the Shark is the cover story in this week’s Bay Guardian and the New York Times writes about tech elite hiring “sherpas” to set things up and clean up afterwards.

cleopatra

When I saw a Delorean at a Grateful Dead show I knew it was the beginning of the end.  The clean, aluminum lines of the gull-wing doors stood out in stark contrast to the ramshamble chaos of everything around it.

You can’t push out the grime and sweat. It’s an integral part of the experience. Through it you come together and are reborn as part of the tribe.

Eating sushi in an air conditioned yurt is doing it wrong.  Maybe it’s time for another funeral?

burning-man-like

guideline

How to write a good set of Community Guidelines

Writing the Community Guidelines for an online social network is an art. Next to on-boarding and FAQs, the community guidelines are an important document that helps set the tone for the site and the people that use it. You need to be clear and firm but also treat those that use your site as humans that can think for themselves.

I can’t tell you how to write a good set of guidelines as each community is different and the voice that you choose to address the community needs to come from you as a unique reflection of your values. I can point you to some of my favorites and point out choice snippets.

Get Satisfaction

As a corporate service, Get Satisfaction needs to strike the right balance between fun and engaging but also covering all bases for those corporate buyers (more likely the corporate lawyers) that might not be comfortable with loose language. While the language is pretty straightforward, the titles of each section let slip a little personality. “Be your awesome self” and “No trolls!” have personality but for those that are not sure what they are getting at, the details are explained.

The Guardian Participation Guidelines

For a mainstream media site, The Guardian has a refreshingly crisp set of guidelines that are clear and easy to to understand.

We welcome debate and dissent, but personal attacks, persistent trolling and mindless abuse will not be tolerated.

I’m not a legal mind but I would say that such a phrase is open to interpretation but the guidelines make clear that the Guardian owns the platform and takes responsibility to curate the conversation and keep it civil for everyone.

flickr

As a photo sharing site, the flickr community managers have been inspirational for their balanced approach to weaving the line between one person’s form of expression and another’s sense of morals. Their community guidelines are as much an ice breaker as an appeal to all of us to be human. Included are such gems as:

Don’t be creepy. You know the guy. Don’t be that guy.

Tumblr

Who ever wrote these guidelines (you can see a working draft on github) sure was having a lot of fun. Sprinkled throughout are gems such as:

Harm to Minors. . .Being a teenager is complicated enough without the anxiety, sadness, and isolation caused by bullying.

Sexually Explicit Video. . .please don’t use Tumblr’s Upload Video feature to upload sexually explicit video. We’re not in the business of hosting adult-oriented videos (and it’s fucking expensive).

Username/URL Abuse or Squatting. . .Don’t squat, hoard, amass, accumulate, accrue, stockpile, rack up, buy, trade, sell, launder, invest in, ingest, get drunk on, cyber with, grope, or jealously guard Tumblr usernames/URLs.

Spam. . .don’t tag a photo of your cat with “doctor who” unless the name of your cat is actually Doctor Who, and don’t overload your posts with #barely #relevant #tags.

Confusion or Impersonation. . .Don’t impersonate anyone. While you’re free to ridicule, parody, or marvel at the alien beauty of Benedict Cumberbatch, you can’t pretend to actually be Benedict Cumberbatch.

Lastly? Check out the original TOS for Blogger. Most of it is what you expect but then you get to section 12E which helpfully states:

IF YOU HAVE READ THIS FAR THEN YOUR EYES PROBABLY HURT. ALL CAPS, WHAT WERE WE THINKING? HOWEVER, WE ARE NOT LIABLE FOR THIS OR ANY OTHER OCULAR MALADY.

Howl 2.0

UC Berkeley professor Ken Goldberg and documentary filmmaker (and founder of the Webby Award) Tiffany Shlain put together a modern update to Allen Ginsberg’s famous Beat Generation poem, Howl (also purportedly written in Berkeley). Yelp exhorts us all to unplug from from our endless quest for the next info-fix and, “power-down and revisit the present tense.”

They practice what they preach and encourage everyone to take a “technology shabbat” from sundown Friday to sundown Saturday. I love Berkeley!

They are working on a feature film which was featured at Sundance this year. Connected, An Autobiography about Love, Death & Technology.

Fact-checking your consumption with the cloud

One of the benefits of pulling all your data together is that you can overlay data sets on top of one another for further insight. I only noticed this today but Pacific Gas & Electric’s Usage History section is great example. Here’s my gas bill over the past 24 months available to me when I login to the pge.com. The bars represent the total monthly gas usage and the shaded area is the average temperature for the month.

Laid out this way, it makes total sense that I would see a spike for January two years ago and a lower peak that extended for two months last year. The “degree days” (calculated as a varience from 65 F) map almost perfectly. If it were out of whack, I’d wonder but a quick check here and it looks like I’m on target.

Imagine the power of shared data sets like these. Mint, the online money management service, also provides a shared view of aggregate spending so you can compare what you spend to others around you. Using Mint’s Spending Trends feature, you can see how much (or little) I spend on Hair Care compared to my fellow San Francisco Mint users.

I had no idea someone could spend $419 on Hair in a month but there you have it (and that’s the average). Just for giggles I checked some of the other cities and it looks like someone in the Bay Area is throwing things out of whack – NYC only spends $152 and even LA is a mere $297. Either hair dressers are really ripping off people here or someone has a really expensive hair habit.

What other examples are there of such shared data sets. I’ve heard of sites that compare salary levels and another that lets you put in the MPG you get on your make and model of car. 23andMe is doing this across personal genetics. Any others?

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Trouble Tickets for City Hall – SeeClickFix

SeeClickFix lets people assign Help Tickets to their local neighborhood. I’m not quite sure how I feel about this one. On the one hand, it’s nice to see that there’s an easy way for citizens to get involved and if we all keep our eyes open for things like burnt out street lamps and broken potholes, then we’ll have more complete coverage. On the other, if your involvement goes no further than whipping out your iPhone and pecking off missives, that’s not exactly in the spirit of JFK’s “ask what you can do for your country.”

Dig a little deeper though and you’ll find that the site’s creator wants SCF to be a gateway drug to civic involvement. Once you submit an ticket, you’re inevitably going  to be attached to it. You took the time to report something so forwarding it on to the appropriate authorities is the next logical step. Before you know it, you’re the goto guy for your neighborhood, something they call a SideClick.

Who knew? IT support tools applied to city maintenance- I sure wouldn’t mind the accountability & transparency.

Community 2.0 with Twitter

MyBlogLog just launched an experiment and a shared account at twitter.com/mybloglog. All of us on the team have twitter accounts and have been tripping over each other using our accounts to respond to people and get the word out to our various, over-lapping pools of followers.

The twittersphere is so noisy anyway that when we sat back and thought about it, having a central voice for MyBlogLog the product just made more sense. There are thousands of MyBlogLog users that have added their twitter accounts to their profile and rather than reaching out to them piecemeal, it just seemed to make more sense to have a single account to handle the outgoing communications.

So a single account to broadcast the occasional shout out or service update is a no-brainer. The harder, experimental part is the listening part. We set up a script that automatically follows anyone that has added their twitter account to their MyBlogLog profile. It’s impossible to keep up with the thousands of conversations going on amongst our members so we’re taking the advice of our very own twitter ninja, Todd and are limiting our listening to just the @mybloglog replies and direct messages.

Who knows what will happen, we’ll have to just go with it a bit and see how it goes. It’s just a few hours since we’ve announced this and the replies are already rolling in at a pretty rapid clip. I’m a little worried because we all have a product to run as well and the interruptive nature of twitter brings out my worst ADD tendencies.

One thing is for certain, this channel is an excellent source of real-time feedback. MyBlogLog releases early and often and we thrive on input to tap us in the right direction or smack us upside the head if we’re dead wrong. The early responses to the follow script range from positive to “what took you so long?” so I think we did the right thing.

Some of the followers have let us know about other companies that are playing around with branded twitter accounts. Here’s a running list so far:

Ironically, it doesn’t seem like @twitter is really used in the same way. Curious.

Update: looks like we’re headed in the right direction. Overnight reactions are almost all positive and the Stop Twitter Spam makes me realize we dodged a bullet by posting about why we were auto-following all 14,000+ that have added their twitter ID to their MyBlogLog profile.