Tag Archives: writing

How to write a good set of Community Guidelines

Writing the Community Guidelines for an online social network is an art. Next to on-boarding and FAQs, the community guidelines are an important document that helps set the tone for the site and the people that use it. You need to be clear and firm but also treat those that use your site as humans that can think for themselves.

I can’t tell you how to write a good set of guidelines as each community is different and the voice that you choose to address the community needs to come from you as a unique reflection of your values. I can point you to some of my favorites and point out choice snippets.

Get Satisfaction

As a corporate service, Get Satisfaction needs to strike the right balance between fun and engaging but also covering all bases for those corporate buyers (more likely the corporate lawyers) that might not be comfortable with loose language. While the language is pretty straightforward, the titles of each section let slip a little personality. “Be your awesome self” and “No trolls!” have personality but for those that are not sure what they are getting at, the details are explained.

The Guardian Participation Guidelines

For a mainstream media site, The Guardian has a refreshingly crisp set of guidelines that are clear and easy to to understand.

We welcome debate and dissent, but personal attacks, persistent trolling and mindless abuse will not be tolerated.

I’m not a legal mind but I would say that such a phrase is open to interpretation but the guidelines make clear that the Guardian owns the platform and takes responsibility to curate the conversation and keep it civil for everyone.

flickr

As a photo sharing site, the flickr community managers have been inspirational for their balanced approach to weaving the line between one person’s form of expression and another’s sense of morals. Their community guidelines are as much an ice breaker as an appeal to all of us to be human. Included are such gems as:

Don’t be creepy. You know the guy. Don’t be that guy.

Tumblr

Who ever wrote these guidelines (you can see a working draft on github) sure was having a lot of fun. Sprinkled throughout are gems such as:

Harm to Minors. . .Being a teenager is complicated enough without the anxiety, sadness, and isolation caused by bullying.

Sexually Explicit Video. . .please don’t use Tumblr’s Upload Video feature to upload sexually explicit video. We’re not in the business of hosting adult-oriented videos (and it’s fucking expensive).

Username/URL Abuse or Squatting. . .Don’t squat, hoard, amass, accumulate, accrue, stockpile, rack up, buy, trade, sell, launder, invest in, ingest, get drunk on, cyber with, grope, or jealously guard Tumblr usernames/URLs.

Spam. . .don’t tag a photo of your cat with “doctor who” unless the name of your cat is actually Doctor Who, and don’t overload your posts with #barely #relevant #tags.

Confusion or Impersonation. . .Don’t impersonate anyone. While you’re free to ridicule, parody, or marvel at the alien beauty of Benedict Cumberbatch, you can’t pretend to actually be Benedict Cumberbatch.

Lastly? Check out the original TOS for Blogger. Most of it is what you expect but then you get to section 12E which helpfully states:

IF YOU HAVE READ THIS FAR THEN YOUR EYES PROBABLY HURT. ALL CAPS, WHAT WERE WE THINKING? HOWEVER, WE ARE NOT LIABLE FOR THIS OR ANY OTHER OCULAR MALADY.

Breaking Baddest

Breaking Bad is over. I watched the final episode a couple of nights ago. I only first got into the series because I saw from our Netflix queue that my son was watching it and figured I should watch a few episodes to see what was it was about. He got bored and moved on but I got sucked in.

As I made my way through the backlog and then finally started making my way to the final shows, I came to realize that this show about an Walter White’s transformation from a high school chemistry teacher to methamphetamine kingpin was also an allegory for humanity’s decent into addiction. As I binge viewed with the rest of the country and stayed up late to watch one more episode, I realized that I was addicted to the story. As Walt, the person we all cheered for in the beginning, became more twisted, I found myself loathing him for his selfishness. Yet I kept watching.

Today I listed to the final episode of the Breaking Bad Insider podcast that has Breaking Bad’s creator, Vince Gilligan, talk about some of the story arcs including several alternative endings he proposed. The entire podcast is fascinating and well worth a listen but the bit below is particularly interesting.

In this 4 minute segment, Vince describes an alternative ending which was so disturbing that the network producers spiked it. Have a listen.

This Happened to Me, On Medium

I finally figured out what to post over on Medium. I wanted to have a story that would stand alone as it’s own – not a short snapshot or an passing thought but something more substantial. Blog posts on everwas are part of a continuing narrative, posts on Medium are short stories. They must be written to stand alone, without context and part of the assigned or crowd sourced collections on that platform.

My story is about a trip I took to Guatemala when I was a student at UC Berkeley. Finca de Mike – Stumbling across beauty & terror in the jungles of Guatemala

Tikal - Guatemala


Tikal, Guatemala in the late-80’s