Day: December 15, 2013

  • The Importance of Being Human

    The New York Times has a front page story about the All-Japan Phone-Answering Competition. In this day of automated voice mail trees and customer service forms, Japan still stresses the importance of having a human answer the phone ┬ápromptly and efficiently. What is ironic is that,┬áto the Western ear, the high-pitched tones and honorifics used…