Category: Work

  • Brushed Metal gets the boot from iTunes

    There are quite a few Mac fans around the office. There was even a white board where people put up their guess as to what the big announcement from Apple was going to be about on Tuesday. Nano? Love it. Rokr phone? Nah. The designer geeks were all over the cosmetic changes to iTunes which are best expressed in this hilarious exchange between “Brushed Metal” and his agent on Daring Fireball.

  • Round Up of Round Ups

    It’s that time again. Both Kottke and MacManus post lengthy on the inevitable coming together of web services into a unified Web OS. The state of web 2.0.

    GoogleOS? YahooOS? MozillaOS? WebOS? – Jason Kottke
    Web as Platform Mash-Ups – Richard MacManus

  • Movable Type 3.2

    The pop of a champagne cork at Noon today signaled that Movable Type 3.2 has been pushed out for general release. Jay, Brad, Ezra, Anil, Walt, and too many countless others to list all pulled together and have launched a product for which they should be really, really proud.

    I’m always amazed at the depth of talent here and how Six Apart can consistently launch products which are not only powerful publishing platforms but also lightweight (the .zip file of the full install is a dainty 1.7MB) and  elegant in design.

    Administrative Dashboard,
    Plug-in based spam filters,
    A template picker,
    all this and much, much, more

    We’re running a back-to-school special and knocking $30 off the price of our personal editions until the end of September or you can go to our hosting partners and get an account with Movable Type pre-installed. One of our ProNet consultants already jumped on the bandwagon and is offering to upgrade your MT install starting at $40.

    Amidst all this, there’s still room for humor with nice little touches such as a shit-colored Junk folder and a little retro-badge in hommage to the Netscape of yore.

  • Six Apart Mascot

    OK, I can no longer resist. My colleagues from my previous employer would appreciate this because I always was going on about how we needed a mascot to liven up our image.

    Say hello to Toph & TophToph the official TypePad mascot.

  • The lowdown on RSS Feeds

    Feeds, feeds, feeds. What are they and what can they do for me? How do I read them and how do I make them? All of us at Six Apart get these questions everyday. For this very reason, Anil’s written up a great summary. Without further ado, the Six Apart Guide to Feeds.

    Please resist the urge to click on that little orange button, it doesn’t do anything but confuse. Next generation browsers will take care of this confusing behaviour once and for all just as Apple’s Safari is doing for Mac users today.

  • Slogging up the Business Blog Slope of Enlightenment

    Debbie Weil, a blog business consultant, points to a Gartner conference call in which they place RSS and Corporate Blogging heading into the Trough of Disillusionment. As you look at Gartner’s Emerging Technology Hype Cycle for 2005, (check out page 6 on the PDF) you can see that they place corporate blogging about two years out to widespread adoption.

    This is not to say that you should throw in the towel and sit on your hands for the next two years while the rest of the world figures it out for you – it just means that companies, now that they have begun to experiment with blogging tools realize that effective blogging is hard work. A blog requires someone not only to write intelligently and consistently, it also requires someone to monitor blogs and respond to comments. I can still hear the sigh of disappointment from the realtor that called me the other day to ask if he could pay Six Apart to also feed him content for his blog.

    I have received a few good comments in reaction to my post yesterday about how there is still a gulf between those that blog and those in the corporate world trying to figure it all out. Robert Scoble’s advice to hand out your card at geek dinners isn’t going to really work if you’re promoting a blog for Sarah Lee or Quaker State. The Blog Business Summit was held to try and address this and their upcoming one day seminar will further the education on the nuts & bolts of corporate blogging.

    As with any hyped trend, self-help books are rushing in to meet the need. A few good books out already or very shortly include:

    1. Naked Conversations, by Robert Scoble and Shel Israel is available for pre-order on Amazon. They also have a blog.
    2. Debbie Weil is writing a book on corporate blogging for Penguin due out in 2006.
    3. Blog Marketing, by Jeremy Wright is available today!
    4. The Weblog Handbook, by Rebecca Blood is one of the first books on blogs and a great primer.
  • Blog Business Summit – Day Two

    One thing I learned from looking at my Day One post on the various aggregation engines and trackback excerpts is to never lead with an image again. You get his horrible “<img src . . . ” as your lead in which doesn’t exactly draw readers to the rest of your post.

    Day Two was demo day with Matt and Om walking us through WordPress 1.6 and WordPress.com over breakfast coffee, Dean Hachamovitch, Sean Lyndersay, and Robert Scoble running through Internet Explorer 7 in the first session, and our very own Anil Dash speaking faster than I’ve ever seen him during his run through of Movable Type 3.2.

    The gulf between pro-bloggers and the corporate types that are still trying to figure this all out became very obvious to me today. Dean summed it up when he said that there, “are some good tail lights to follow” but no one has it all figured out yet. Everyone said in their presentation somewhere, you just need to start blogging and then it will come to you what you need to do. I don’t think this really sat well with the visiting corporates who need to summarize this all into a PowerPoint SWOT Analysis of having a corporate blog with steps on “how to” listed up nicely, one, two, three.

    Some Notes:

    Microsoft on RSS:
    The power of RSS subscription model is that it’s like a TiVo for the web, it changes people’s lives and puts the web on their own terms.

    For businesses, it’s less about the technology used to drive the site but more about what you can do with this technology. Businesses now have the ability to reach out directly to their customers and present them the “unvarnished truth.”

    Internet Explorer will make subscribing to RSS feeds as easy as adding favorite bookmarks. If used in conjunction with Windows (XP service pack 2 and above) all RSS feeds and their content will be stored in a central location that can be used by other Windows applications. Additional extentions which Microsoft is releasing under Creative Commons license will allow IE 7 to sort and filter feeds based on feed-specific parameters such as price, date, or neighborhood for a real estate feed that was used in the example.

    A point was made that Microsoft originally embraced RSS and handed out jackets at Gnomdex with RSS written on them and that this message is now confused with their re-naming it a “feed.” Scoble countered that there’s confusion in the industry – Safari calls it RSS and Atom RSS, Computerworld calls it XML Feed. Dean sums it up by saying, “I’m unaware of any decision in the tech industry that has be unanimous – Feeds will be Microsoft’s label. In their view, they are both “Feeds” and talking about “RSS Feeds” is akin to talking about “TCP/IP” instead of “networking” or “HTML pages” instead of “Web Pages.” In order to really widen the adoption, you need to ditch the acronyms.

    At one point, Dean talked about using RSS to update Calendar events. That got me thinking – RSS as a version of distributed Exchange? Hmmm. Interesting.

    Will RSS replace email? Scoble counters, “did TV replace radio? did radio replace newspapers?” Dean says that until there is a security in which you can create a secure feed for a specific, authenticated individual, it will be impossible to replace point-to-point communication for which email is best. I would add that there would need to be a financial incentive to go this route – email still works really well for point-to-point messages, it’s just the anonymous and group email stuff that needs to be taken out.

    Lessons Learned: GM & Intuit

    Intuit has a “follow me home” interaction with its customers in which they are used to following users home from the store and seeing how they use their products. This level of interest in user feedback is in the company’s DNA so blogging is a natural extention of this. There is no formal approval policy but, Paul Rosenfeld just last week met with the Founder and the CEO to ratify a corporate blogging policy which they kept to one page. Training on blogging is encouraged but not required.

    Paul’s word to future corporate bloggers is to resist the requirement by “blogging police” to post at least once every three days. It can wear you out and cause you to lose focus. Keep to your audience and only post what they want to read. Respond to comments and questions honestly and faithfully.

    A bit of legal advice from the audience. Rather than put your blogging policy on the page as with Intuit Quickbooks blog, best to link to the legal disclaimer with a more prominent link higher up on the page.

    A day in the life of GM’s Fastlane team. Posts are sent from Bob Lutz’s Blackberry for approval by two communications handlers who review and, if necessary double-check facts before posting. The approval process has been streamlined and now only takes a few hours. There is someone on the team that spends about half her day monitoring comments for approval. There is a weekly editorial meeting to understand what types of posts they can be expecting from executives posting.

    Other notes:

    “Dress for Success” says Darren Barefoot Your site design reflects as much about your business as the way you dress says Darren who is one of the few in conference wearing a necktie and suit.

    Rebecca Blood – has a good page linking to corporate blogging policies. “When blogging for your business, don’t blog about your work or office, blog about your profession.”

    Funniest Line – “At one point there were 9 rules but since I never wrote them down, I forget what they are.” – Paul Scrivens of 9rules.com

  • Blog Business Summit – Day One

    I was at the Blog Business Summit all day and weaved in and out of discussions about basic blogging principles as well as a smattering of debate on what this all means to the corporate world that still is just getting a handle on it.

    It was great to connect with folks that I’ve corresponded with over the past year and I had more than one occasion where the person sitting right next to me happened to be someone I already knew via their blog, email, or from a phone conversation. Everyone should put a photo of themselves on their blog so we don’t have to crane our neck for their name tag and in that spirit, I just updated mine.

    Lots I could write about but here’s the stuff I really enjoyed:

    Chris Brownrigg’s story of how he hand crafted Boeing’s first prototype (image map for the calendar!) in response to an emergency call to build a blog using Boeing’s existing infrastructure in 48 hours to the discovery of modern blogging tools. Great plug for Movable Type from someone who has a profound appreciation of how the right tool for the job can make things so much more pleasurable. Notice it is called Randy’s Blog in the prototype and now the site is Randy’s Journal because of the potentially negative/fringe connotations. The debate at Boeing now is if it should be changed to Randy’s Blog now because a “blog” is keyword folks use when looking for this site. My how we’ve come full circle!

    Several people talked about the importance of participating in the community in order to build visibility. The days of “build it and they will come” are over unless you already have an established brand. You need to cruise around and leave comments on other people’s blogs which will not only get you on the radar of that blog’s author but also that blog’s readers. Comments that are considered, authoritative and contribute to the discussion will be welcomed and your name and link will draw people to your site to read more about you. This has been my personal experience when I first started getting into blogging at my previous company. Leave your comments enough times and you begin to feel silly putting your company’s top level domain name into the URL field, it adds almost no value. You really need to tie it back to your own profile to give your comments the full context. This is why you need a blog if you’re going to participate meaningfully in the conversation.

    Dave Taylor talked about the importance of spending time to pick a good headline for your posts in order to get the right keywords into the search engines. I would add that it’s also an important art because, in the world of RSS readers, it’s going to be the headline that’s going to tease your readers to read the rest of your article – full text feed or not. For an example, John Paczkowski over at Good Morning Silicon Valley is a master at this art. Google claims secondary offering is “for the Christmas Party” – who wouldn’t click through to read that?

    DL Byron and Buzz Bruggeman were their usual humorous and unassuming selves telling the “how the heck did we get here?” story of how their blogs told a simple story and rippled out to connect them in ways they never thought possible. Byron telling the story of Clip-n-Seal blog and how they just landed an order from NASA for the Space Shuttle (new way to fasten heat tiles?). Buzz, and how his ActiveWords universe has expanded beyond his wildest dreams and his customer-focused marketing has landed him to site licenses and introductions to very influential executives.

    I had to step out but did catch the tail end of Janet Johnson and Robert Scoble in the Dealing with Bloggers session (a provocative title if I might add). This was my favorite session just because it was the most interactive. Robert was running around and the audience was tossing the pair some real good questions. As always, Robert’s candor and shoot-from-the-hip style was perfect. Answering why a company that sells exit poll research to a very select customer base (major network TV stations) should spend limited resources engaging the greater public on their arcane science, Robert shot back that network TV is ultimately dependent on the public for their business. By publicizing their methods to those that are curious, they give crediblity to these networks that use and rely on their research, everyone wins.

    Another important lesson from Scoble is what to do when bad news surfaces. Link early to the news and then set off to find the details. The sooner you link, the sooner you take the air out of those that might say that you’re not aware of the problem. Conversations in the blogosphere are like a spider web. The linking and authority ranking around rumors is usually built over the first 24 hours. If you’re not part of that inner circle of links, you’re going to be hard pressed to work your way in when you actually do have something substantial to add.

    See you on day two!

  • comScore Measures the Blogosphere

    Over the weekend comScore Networks released a market research report (pdf) on the growth and scale of the blogosphere. The report was unique in its methodology. Rather than extrapolate from a self-selecting sample of users that may or may not realize they are visiting a blog, comScore’s survey and measured actual behaviors of its permission-based panel of over 2 million internet users. Full disclosure, the report was co-sponsored by my employer, Six Apart.

    Some highlights:

    • 50 million or 1 out of 6 Americans visited a blog during the first quarter of 2005
    • Blog readership has grown 45% over the past year
    • Blog readers are more likely to purchase online than average internet users
    • Blog readers are more likely to come from wealthier households

    Nick Denton of Gawker Media (the other sponsor of the study) expands on the last point.

    There’s only one measurement that matters, however, to media buyers at the ad agencies. comScore found that, while 37% of internet users had annual household income in excess of $75,000, 41% of blog readers were in that top band.

    That may not sound like much of a difference. But based on their age profile alone, one would expect blog readers to be poorer: 32% are between 18 and 34, compared with 24% of the general internet population. Youth, with wealth, is, to advertisers, a rare and desirable combination.

    Coverage by MarketWatch here.
    Coverage by Red Herring here.
    Coverage by MediaWeek here.