Despite the fact that I’ve got more pieces of plastic than I really need it really irks me that in order to activate the new card B of A sent me I have to listen to a two-minute spiel about why I really should consider signing up for a credit protection service.
No option to <press #> to opt out or even skip the message. I had to listen to two messages (the second slightly more shill than the first) in their entirety. Only after the lecture on dangers of identity theft could I proceed and activate my new card.
I put my trust in a bank to protect my identity in the first place. Something just doesn’t sit right with this very same bank saying “it would be a good idea” if I signed up for their service just in case. It smacks of protection money.
Credit is due to the B of A customer service rep though. He was nice enough to cancel my account without too much hassle (unlike other organizations) and when I suggested they go easy on the marketing messages in the future, he sighed with a knowing verbal wink.
There is another link under the category of personal finance but it has nothing to do with finance. If you have difficulties in making payment, you can click the link named wachoviabank.com. You will have an expert helping you to fix your problems and you don’t have to go out of your home to get the service. What you need to do is to choose a button between the two “call us today” and “we’ll call you”. Don’t you think this service shows the attentiveness and consideration of the Wachovia? It’s really good in my opinion.