Not thinking about your customer, why most Knowledge Management initiatives are DOA

Enterprise software and corporate IT departments often forget about their real customers. Most KM initiatives look better on paper than in practice. Case and point below:

I recently saw an example of that same top-down approach applied to sharing resumes internally at a large firm. Instead of going to a flexible folksonomy orientated Web 2.0 approach, such as using People Blogs, the firm asked each of it employees to fill out a 700 question form, which attempted to categorize every skill a person could possibly have. Needless to say, the employees have not filled out the forms.

– emphasis mine, found on Innovation Creators