Enterprise software and corporate IT departments often forget about their real customers. Most KM initiatives look better on paper than in practice. Case and point below:
I recently saw an example of that same top-down approach applied to sharing resumes internally at a large firm. Instead of going to a flexible folksonomy orientated Web 2.0 approach, such as using People Blogs, the firm asked each of it employees to fill out a 700 question form, which attempted to categorize every skill a person could possibly have. Needless to say, the employees have not filled out the forms.
– emphasis mine, found on Innovation Creators