Not thinking about your customer, why most Knowledge Management initiatives are DOA

Enterprise software and corporate IT departments often forget about their real customers. Most KM initiatives look better on paper than in practice. Case and point below: I recently saw an example of that same top-down approach applied to sharing resumes internally at a large firm. Instead of going to a flexible folksonomy orientated Web 2.0 […]

Infoworld on Blogs as lightweight content management

InfoWorld surveys the corporate blogging landscape and sees them as a right-sized solution to basic content management. If you’re publishing a website, you’re managing content. Yet, if you go shopping around for a traditional content management solution, the enterprise software vendors will give you a six figure estimate with a healthy “services” chunk thrown in. […]

Fear of being blogged

One last thing about the Blog Business Summit and then I’m done. Really. I was sitting next to a PR person from a major company and she was expressing frustration that the sessions were not going the way she wanted them. Since the bloggers that ran the session love to run things in an interactive […]