MyBlogLog just launched an experiment and a shared account at twitter.com/mybloglog. All of us on the team have twitter accounts and have been tripping over each other using our accounts to respond to people and get the word out to our various, over-lapping pools of followers.
The twittersphere is so noisy anyway that when we sat back and thought about it, having a central voice for MyBlogLog the product just made more sense. There are thousands of MyBlogLog users that have added their twitter accounts to their profile and rather than reaching out to them piecemeal, it just seemed to make more sense to have a single account to handle the outgoing communications.
So a single account to broadcast the occasional shout out or service update is a no-brainer. The harder, experimental part is the listening part. We set up a script that automatically follows anyone that has added their twitter account to their MyBlogLog profile. It’s impossible to keep up with the thousands of conversations going on amongst our members so we’re taking the advice of our very own twitter ninja, Todd and are limiting our listening to just the @mybloglog replies and direct messages.
Who knows what will happen, we’ll have to just go with it a bit and see how it goes. It’s just a few hours since we’ve announced this and the replies are already rolling in at a pretty rapid clip. I’m a little worried because we all have a product to run as well and the interruptive nature of twitter brings out my worst ADD tendencies.
One thing is for certain, this channel is an excellent source of real-time feedback. MyBlogLog releases early and often and we thrive on input to tap us in the right direction or smack us upside the head if we’re dead wrong. The early responses to the follow script range from positive to “what took you so long?” so I think we did the right thing.
Some of the followers have let us know about other companies that are playing around with branded twitter accounts. Here’s a running list so far:
- Zappos – cool dashboard view gives you a great real-time view of what’s going on
- HR Block – just in time for tax season
- Comcast – TechCrunch made this one famous
- Dell – they want to get a jump on this to avoid another Jeff Jarvis dust-up
- Southwest – certainly helped get the word out on their recent safety violations
- Lookery – good ol’ Scott Rafer, always at the forefront of a trend
- Six Apart
Ironically, it doesn’t seem like @twitter is really used in the same way. Curious.
Update: looks like we’re headed in the right direction. Overnight reactions are almost all positive and the Stop Twitter Spam makes me realize we dodged a bullet by posting about why we were auto-following all 14,000+ that have added their twitter ID to their MyBlogLog profile.