Tag: Milestone

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Office

Getting the Band Together Again at SmartNews

Following a month off after my unexpected liberation from Gigaom, I started this week as Director of Media & Technology Partnerships at SmartNews. I feel very fortunate to have discovered this company at a time when I believe I have a lot to offer.

First, some recent coverage,

While researching the company, I was delighted to learn they had hired Rich Jaroslovsky. Rich and I crossed paths a few times when I was working at Dow Jones as he was getting wsj.com off the ground. We both have a fascination with technology’s impact on media and I shared his mission to bring The Wall Street Journal online. We had since gone our separate ways but I always admired his love and respect for good journalism as a writer, editor, and business guy.

Rich explained to me that SmartNews thinks of itself as a machine learning company with a news front-end which is right in the nexus of what makes me tick. The co-founders, Ken Suzuki and Kaisei Hamamoto, are super-sharp engineers who see news discovery as an interesting problem to solve and hugely important for society to get right. To give you a sense for how they think, as they look for real estate for their San Francisco office, Ken and Kaisei each created their own interactive maps showing the locations of high tech startups and compared notes to determine that the area of 2nd and Howard was the ideal spot to focus their search.

I made my pitch (excerpted below) and here I am!

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Two of the hardest challenges for the publishing industry are distribution and advertising. When publishers moved online, they had to reinvent their traditional distribution channels and navigate a new landscape.

Initially it was the portals such as Yahoo and AOL that would curate the best of the web. Advertising was also sold this way, manually curated and matched to broad channels of interest maintained by the portals.

As technology improved, search engines such as Google automated discovery and matching a reader’s interests to a publisher’s content. Advertising was automated and optimized via keyword matching and auction systems to extract maximum value. Distributed widgets allowed publishers to embed advertising into their sites and a combination of publisher tags and indexing that allowed them to take advantage of an ad network’s inventory.

Social media platforms have recently taken over as a source of traffic for publishers and content snippets shared via these networks represent the fastest growing segment of inbound readers for a publisher.

A common thread to success across all these channels is attractive representation of a publisher’s content within each distribution channel. Whether it’s meta-data, SEO, or “social media optimization,” each new distribution channel has spawned a new method of representing your content to the service which is doing the crawling and aggregation.

For a new distribution channel both the crawling and aggregation algorithms are key to successful presentation of content and relevant advertising to the reader.

Technology has enabled effortless distribution of news so the looming challenge is not so much the distribution of content but more its discovery and presentation. Social media burnout and personalization algorithms are still very basic and often push more and more similar content to the reader resulting in a “filter bubble” which shows the reader only what they want to see or worse, what they already know.

Working with publishers to find them new sources of readership and readers to teach them something they didn’t know is an important goal that aligns with my interests. The fact that the team is based in Japan, a culture with a strong culture of news readership, is attractive to me as I am a big fan of introducing Japan to the rest of the world.

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Office

I no longer have a role at Gigaom

Last week certainly was interesting. On Wednesday morning I was abruptly informed that, along with my VP and two engineers, that our services were no longer needed at Gigaom.

While unravelling my personal social profiles from the various company pages I had set up for Gigaom, it was Facebook’s robotic bit of micro-copy that really brought it home, “You no longer have a role on Gigaom.” Harsh.

No Role at Gigaom

Japanese has this wonderful phrase, iro iro (いろいろ) which means roughly, “lots of things that I’d rather not go into now but feel free to ask me over drinks” and I’ll leave it at that. Nothing dramatic, just a sudden shift of course that made it clear that it was time to move on. I’ll leave it at that.

I had a great run at Gigaom and I thank Daniel Raffel for the introduction and Paul Walborsky and Om Malik for their support while working there.  I joined when Gigaom was a collection of blogs with a nascent premium subscription business. Gigaom Research is now a major driver of revenue. As a Product Manager and later Director of Product the team tackled a number of projects of which I’m proud.

  • acquired and integrated paidcontent.org
  • redesigned Gigaom, Gigaom Research, and Gigaom Events as responsive
  • replaced the e-commerce back end
  • redesigned the gigaom.com post page and front page (twice)
  • rolled out a major re-brand across all properties
  • re-configured the Gigaom Research subscriber acquisition funnel
  • launched Analyst Connect, a simple way to connect to Gigaom Research analysts
  • launched Data Connect, a charts-centric view into Gigaom Research
  • launched Gigaom Search, a faceted search engine across the 15 year archive
  • launched Gigaom Alerts, a free tag-based notification service

In addition to the projects above, I am also pleased with my contribution to setting up how the Product Team is run. As the company grew through the critical 50 employee mark where unstructured cross-department communications begin to break down, the daily stand-up, weekly Dev Diary, Friday Show-and-Tell presentation, and quarterly Product Roadmaps all played an important role in keeping things on track. The methodology was simple and I think that’s what led to its success.

The engineers greased communication even further by migrating off our group Skype chat into HipChat rooms with integrations into GitHub and a script that could spawn a Google Hangouts on demand. We even had a Sonos-driven alarm that would play Bob Marley’s Get Up, Stand Up on queue to remind us all when it was time for our daily check-in. Sometimes it’s the little things.

It’s always bittersweet to leave a place of employment, like the breakup of a band. There’s a lot of talent there and I’ll miss working with them. I will also personally miss the vortex of activity that comes with working at an organization that takes in the news of the day and validates, organizes, and distributes it back to its readers.

Gigaom is a premium content business with increasingly valuable content and services made available to customers at its higher tier customers. I often tell people that the most valuable content is in the internal Gigaom newsfeeds, the price of which is full time employment. As of now, I am unsubscribed.

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Loss of Innocence

Yesterday, my 10 year-old daughter, discovered that the Tooth Fairy no longer exists. I was packing to return home from our vacation and was about to stow some bandages in my toilet bag when she caught a glimpse of her note and tooth that she had left for T.F. under her pillow several days ago. It was a real shock for her.

My son, who is older, was different. He likes to figures stuff out for himself. My wife and I knew he no longer believed but weren’t sure when he stopped believing. He was a good sport about it though and kept Julia in the dark for the past few years, playing along, saying nothing. Today I finally asked him when he was clued in. He looked up from an episode of MythBusters and said he figured it out when he lost a tooth but decided not to tell us. He put the tooth under the pillow and nothing happend the next morning, the tooth was still there. Eliminating the variables, he put it together.

As fat tears rolled down Julia’s cheeks, between sniffles, I could feel her ache of losing something magical, something bigger than herself, someone with whom she could keep secrets. With the fall of the Tooth Fairy, others soon would follow. She tugged at this loose spiritual thread and asked me point blank about Santa, the Easter Bunny, and so on. Knowing it was time to come clean, I lay down the cards for her. By mid-morning, not only had the Tooth Fairy ceased to exist but all the other childhood myths lay shattered in pieces.

I wonder how this will change her over the next year. She’s about to go into 5th grade, the last grade before she goes on to Middle School. Many of her classmates have been telling her that Santa and the others do not exist but she’s been resisting them, choosing to have faith. Now, with that dream broken, she’ll be on the other side of the fence. Those who know the existentialist truth of a world without the Tooth Fairy.

A father worries, what will become of that innocent smile?

Photo by CC Marks
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Current Events

Leaving Finland

Tomorrow we leave Finland, our home for the last two years. It’s always bittersweet packing up, leaving behind an empty apartment, and closing the door on a phase of your life.  Today, on my last night, I am philosophical. To be honest, it was a bit rough and it’s probably best to reserve judgement on this period of my life for a few years when I’ll have a better perspective. When I left Alameda for Finland I wrote, “What we do with this experience and what we make of it is up to us.” Returning to Alameda and re-adjusting to life back in America will be a continuation of our experience in Finland. It is only when you see the familiar changed around you, when you return, that you can reflect on a journey and see how it has changed you.

I think my two kids grew up faster than they might have if we stayed put. On the flip, they experienced things that they would have never, had we not taken the chance. Izumi was ever the trooper throughout. She swam in the frozen ocean and made great friends from around the world. As is often the case, the best in everyone comes out in the final weeks before you have to leave. It was a gamble to bring the family with me. My only wish is that sometime they will look back and say it was worth it.

Here’s a home made slideshow showing some snapshots of our life in Finland.

If you’re curious, here’s a bit about the music behind the slideshow.

I’ve always loved the simplicity of early music and Gregorian chants and plainsong. There is just this austere simplicity that I find really comforting. So I was listening to this Trio Mediaeval record and I basically wrote a bunch of string arrangements around their acapella recording and then went to the woman who sang it and said, ‘Oh, is it possible for you to re-sing it to this arrangement that I’ve written’.

I think she was eight and a half month pregnant. So she has this little studio in her garage in Norway, she recorded the vocals, handed the recording off to her husband and then went and gave birth.

From Moby’s description of the song, Stella Maris.

Watson Wins Jeopardy

Ken Jennings graciously concedes losing to IBM’s Watson computer on the final day of the three day Jeopardy tournament. More details on the research behind the experiment on my earlier post.

IBM Watson on Jeopardy

In a brilliant piece of PR, IBM Research stormed back on the scene matching their artificial intelligence computer, Watson, against top contestants of the popular American game show, Jeopardy. On February 14, 15, and 16 Watson’s competes against two humans on live television.

According a piece on Wired’s Epicenter blog, 25 IBM scientists spent four years building Watson. “Powered by 90 IBM Power 750 servers, Watson uses 15 terabytes of RAM, 2,880 processor cores and can operate at 80 teraflops, or 80 trillion operations per second”  The database of content upon which Watson draws its “knowledge” is from over 200 million pages from reference texts, movie scripts, entire encyclopedias, as well as, Wikipedia.

How did Watson do?

After the first day, Watson is tied with Ken Jennings for the lead at $5,000, beating out  Brad Rutter who has $2,000. For details on the game and some behind the scenes of what was going on, listen to the interview with Stephen Baker on Arik Hesseldahl’s post on All Things Digital.

Footage from a practice round back in January below.

More details at the IBM Watson mini-site and a documentary on Nova, Smartest Machine on Earth.

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Current Events

Social Discovery, Social Filtering, and other Web-Squared Shapes

It’s hard to wrap up a major conference, especially when you didn’t attend, but viewing things from a distance sometimes helps because only the loudest messages make it all the way over.

Before the conference even started, Fred Wilson threw out a one-liner that got people thinking. He called it the Golden Triangle.

The three current big megatrends in the web/tech sector are mobile, social, and real-time.

To Fred, the vectors between each of these points on his triangle represented the biggest opportunities over the next few years and where he, as a technology VC, was going to focus his attention.

Ross Mayfield, his line from the first Web 2.0 conference is still relevant, added Geo to Fred’s Triangle and posted his virtual napkin up on flickr.

ross mayfield web squared

The importance of Geo cannot be ignored as the most obvious (and easiest) way to add context to information which is being harvested and sent our way in increasingly alarming rates. We talk about a world in which there are 1 billion mobile devices. Imagine what happens when each of these gets a camera, gps, and bluetooth sensor and an IP connection to pull in real-time updates. Adds a new dimension to Right Here, Right Now.

So while HTML Page Indexers of yore were failing at finding us the best Chinese in Helsinki or plumber in London, Social Discovery became the new nectar. Facebook leads to FriendFeed leads to Twitter and now our capacity to consume and process has overloaded. Groups, Hashtags, Lists, Folders, call them what you will but this manual organization of streams is beginning to feel like e-mail folder management all over again. The Googles and Microsofts have added the Twitter firehose to their indexes but somehow I don’t see that as solving the problem unless they can filter on your social connections as well (rumor has it Google Profiles are about to play a much more important role Google Social Search is now live).

Which brings us to Social Filters.

Marshall Kirkpatrick has been following this topic for a long time. He bangs the Social Filter drum again in a post about Facebook’s News Feed redesign,

Someday social networking is going to be like the telephone. Today you can’t send messages from Facebook to people on MySpace or LinkedIn but that isn’t going to last forever. Just as you can call someone who uses T-Mobile from your Sprint phone, someday sharing and messaging between online social networks will be a given.

How will social networks retain users then? Why stick with Facebook when some smaller service offers a decentralized social networking service outside of Facebook’s control but still tied into your friends on Facebook and elsewhere?

These services will someday have to compete on user experience, when they no longer have your social connections locked-in. The service that does the best job filtering up the most important information you have coming your way will likely be the service you stick with. That’s going to be a key area of competition between social networks.

Yes, it’s no longer about who “owns” the social graph – it’s who provides the best services on top of a shared graph. Someone mentioned that Tim Berners Lee said at the conference that AOL was to WWW as Facebook is to distributed social networks. Just as we thought it silly that AOL wanted to put it’s famous wall around the internet, we may also look back in amazement thinking that anyone could have the audacity to think they could own the world’s social address book.

Some historical perspective from Tim O’Reilly and John Battelle in Web Squared: Web 2.0 Five Years On

There is a race on right now to own the social graph. But we must ask whether this service is so fundamental that it needs to be open to all.

It’s easy to forget that only 15 years ago, email was as fragmented as social networking is today, with hundreds of incompatible email systems joined by fragile and congested gateways. One of those systems – internet RFC 822 email – became the gold standard for interchange.

We expect to see similar standardization in key internet utilities and subsystems. Vendors who are competing with a winner-takes-all mindset would be advised to join together to enable systems built from the best-of-breed data subsystems of cooperating companies.

Bringing it all together you can almost hear the synapses of the global brain achieve self-awareness. Not only are we moving to a web of sensors feeding real-time data into the grid, we are annotating it by injecting bits of human commentary and behaviors across an increasingly distributed social graph.

A phone in one corner of the world sends off a snapshot which is immediately re-tweeted via the world’s largest telephone tree. More reasoned minds pick up the samples, turn it over and examine it and later conclude that no, the calculated mass of the balloon could in fact not hold a small boy aloft – rumor refuted! Lesson learned and the network becomes a little smarter, more skeptical, less knee-jerk adolescent. Sentient if you will.

The pieces are in place, the machines are warmed up. It was fun while it lasted but it’s time to put Failblog aside and see if we can move on to tackle bigger problems. O’Reilly and Battelle wrap up with their call to arms,

2009 marks a pivot point in the history of the Web. It’s time to leverage the true power of the platform we’ve built. The Web is no longer an industry unto itself – the Web is now the world.

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Home

Goodbye Alameda

Photo by Tyler

Over the past month, I have been unwinding my life in the San Francisco Bay Area and getting ready to move the family (and dog) over to Helsinki, Finland where Nokia, my employer, is headquartered.

For the past four and half years we have been living in Alameda, an island in the East Bay, about 20 minutes from San Francisco, over the Bay Bridge. We settled here because, Izumi, spotting Alameda on a map noted it’s location in the middle of the Bay, making it most convenient to most locations.

It took two months of intense house hunting (remember, this was 2004, the peak of the housing bubble) but we finally found a place that we could call home. We lucked out and were fortunate to find a neighborhood that we loved on a block surrounded by families with children that really bonded with our kids and grew up together over the years.

Tyler started in kindergarden when we moved in and just finished forth grade, Julia’s  finished first grade. Edison School, where we walked our kids to school each day, is the only school that our kids really know. It’s been tough for them to imagine what their life will be like in Finland so it’s been hard for them to leave.

Izumi too has made many friends here and as we walk the island people often wave or honk their horn, it’s that kind of place. Because English is not Izumi’s native language and she didn’t grow up here, she sometimes misses some of the cultural references people make in casual conversation but the community embraced her and Izumi really came to feel like one of the community. It’s been rough for her to uproot herself and get ready for our move and the past few days have seen a lot of teary goodbyes.

It’s sad to leave but it also represents a new beginning, a fork in the road. We’ve had the good fortune to live in Tokyo, Princeton, and Alameda. Now we have a chance to live in Helsinki, in a semi-socialist country with a totally different climate – a place where we’ll live with a built-in sauna, the schools and hospitals are excellent, and when we arrive it will be light out until 10pm. We been given the choice to live day-to-day in Europe and add that to our life experiences. What we do with this experience and what we make of it is up to us.

We’re leaving Alameda today but are making plans for a reunion in Europe next Summer and hope to make it back for a visit the Christmas after next. Thank you Alameda for taking us in and keep in touch!

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Current Events

There is no such thing as “Social Media”

For the past several years I have hitched my name to the phrase social media. I used it as a handle to describe the mix of blogs, photos, status updates, and other methods of personal broadcasting that I used to get the word out and solicit feedback on new ideas. In the past, there was a clear distinction between media produced this way, collaboratively, often by amateurs, and that which was popularly referred to as mainstream media.

We’ve reached a tipping point. In my mind the lines between social media  and other types of media are so blurred that it’s not even useful to distinguish the two, just drop the “social” because all media is now social. Take these examples from just the past few weeks:

Along with others, I first heard about the crash landing of US Airways Flight 1549 in the Hudson via twitter. I was also amazed to see the twitpic photo featured on the network news stations – quality of composition was trumped by a camera phone that was in the right place at the right time. While the first reports were from twitter, more comprehensive coverage was to come later from the professionals but the twitpic and reader comments made up an important part of the overall package.

For the inauguration yesterday, CNN and Facebook shared a single URL. On the left side was a live video stream from CNN while on the right side was a stream of comments from Facebook.

CNN & Facebook
Screen Capture by Steve Garfield

While the video was very compelling, I have to confess that the real-time commentary from the peanut gallery on the right was absoultely captivating. If you measure media by the amount of attention given, most of my time was spent on Facebook feed. Mashable’s got more details on the numbers but it would be interesting to see a heat map of where people collectively spent their time on this page.

A couple years ago I asked how to define social media. In that post, Stowe Boyd said that is was defined by the, “annotations or social gestures left behind by active readers, such as comments, tags, bookmarks, and trackbacks.” Based on that definition, what we saw on CNN yesterday, and the ease with which people can create, reference, and annotate all media, it’s no longer useful to segment out something called “social media.”

There is no such thing as social media when all media is social.

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Current Events

A Proud Day for All Americans

Image via Tucker Weinmann

I flew back from Denver last night on a plane full of Obama volunteers who were working Colorado to get out the vote. The pilot reported during the flight that McCain had conceded and the entire plane erupted in cheers the same way it did in the hotel bar when CNN called Pennsylvania and at the airport bar when Ohio went for Obama.

The excitement is palpable – electricity in the air stuff. Dan, one of the volunteers on the plane, came down the aisle to get everyone’s email address so he could start a mailing list of those that went through this experience together. When I asked him what it was like to knock on doors for the past few days, he said without any hint of sarcasm, it was a “religious experience.”

You never know what you’re going to get when someone opens up that door. Some give you the brush-off, some you need to tell them to put down their beer. But when you tell them that you travelled 1,000 miles because their vote is more important than yours, they listen.

In the end, there are the ones that can’t make it to the polls, their mother isn’t home from work yet, whatever. To those you say, “You know what, I’m going to make this fun for you, this is going to be a fun night.” In the end, they thank you for looking out for them. I don’t care who they vote for, it’s just the act of bonding with a fellow citizen that made it so worth it.

Two buddies of mine went to Nevada to volunteer and one of them, Jonathan Strauss, made a very good point in a post he did on his Blackberry, before the polls even closed. In a post titled, Why we’ve already won, Jonathan said that Barack Obama, even if he loses, has brought us all together in an important way.

I am so glad that we collectively feel this way – Barack has inherited a mess that is going to take everyone’s help to haul us above water again. To be walking into the Oval Office now is more challenging today that it’s been in a long while. But I can’t think of a better person than Barack to represent us abroad and lead us domestically to make things happen. If anyone can call on us to trust him to while we make individual sacrifices for the greater good, it’s Barack Obama.

I read somewhere that what we’ve done by electing a minority as President is the equivalent of the UK electing a Jamaican to lead their country. In one fell swoop we’ve pulled a rabbit out of the hat and shown the world that we really do stand by our creed that all men are created equal.
I’m really proud to be an American today.